How VoIP Can Streamline and Centralize Business Communications

In this digital age, unified communications are vital for any business. Unified communications solutions include voice over Internet protocol (VoIP), instant messaging (IM), file data sharing and transfers, and Web and multimedia video conferencing. Unified communications platforms help establish uniformity and consistency in communications — the cornerstones of any fast-paced, modern business. No matter the niche, sector or industry your business serves, the days of traditional phone communications are over. In order for your business to remain competitive, you must tap into the new communications trends and reap their benefits.

Cloud-Based VoIP Connects People

For your business to thrive, you must remove any communication obstacles that are hindering optimal performance. For example, voice mail is considered obsolete, since most people prefer sending messages over IM or email. This expedites the communications process without the need for face-to-face interactions.

This is also true for cloud-based VoIP, which is designed to connect people across vast digital networks. From screen and file sharing to uploading presentations, VoIP applications enable you to conduct business from remote locations. The use of wireless and digital devices also accentuates the unified environment, while building a strong platform of communications for employees and managers. With unified VoIP communications, your business is assured:

• Real-time interaction with clients and employees
• Centralized and streamlined communications with clear audio and crisp visuals
• Integrated features that allow file and screen sharing, document transfers and presentations
• Correlation with existing communication protocols within an integrated environment

The Benefits of VoIP Video Conferencing

Video conferencing, a feature of VoIP, allows you to see the body language of your clients. This is far more productive than instant messages, since these are basically text. You can also ascertain whether your clients are upset, bored or unsatisfied with a particular product or service, and solve any issue in real time.

In addition, VoIP helps you build confidence and morale. This is especially true when it comes to client presentations and interactions, which is an integral part of conducting good business, since it eliminates the need for texting. The latter does not put a face on your brand, and is simply like conversing with a robot. By engaging clients through video, you reassure them that someone is physically there handling their requests and meeting their needs.

VoIP Training for Employees

To reap all the benefits of VoIP communications, employees require training to ensure they know how to use all the latest interactive tools. No truer is this than when it comes to integrating video conferencing as a timely communications solution. With video conferencing, the need for traditional voice mail and even time-consuming IM disappears. With streamlined and centralized communications, your employees can effectively engage clients in all aspects of the business.