McDonald's Australia Customer Satisfaction Survey

McDonald's Australia Customer Satisfaction Survey

The McDonald's Australia Customer Satisfaction Survey is designed to capture public opinions and perceptions on the brand and its services. It is also an essential way for the company to improve its services and customer relations – based on positive, neutral or negative feedback. The portal is especially important for customers to leave reviews about their recent experiences at Mc Donald’s. This includes drive-thru services, along with in-restaurant dining and more. No matter what they customers feel, they are free to leave any reviews, suggestions, recommendations, and complaints. These will be handled in a timely manner – and customers will receive follow-up correspondence via store owners, store managers, district managers, or other officials.

The First Page

The first page brings you to a user-friendly search portal. This enables customers and reviewers to type in which McDonald’s location(s) they recently visited. They can do this by inputting restaurant number, postcode, or suburb. The site will automatically check restaurant locations within their network to find the right establishment. From Sydney and Melbourne to Canberra and all points between – the search results will rapidly be delivered with a number of pertinent findings. You simply need to select the corresponding location to proceed with the survey. Once this is done, you will go on to the next page – which asks “where did you order from?” The options are as follows:

• Counter
• Kiosk
• Drive Thru
• McCafe

Once you select the right choice, simply press next. You can also press previous on any page to go back to a previous page. The next page asks what time did you visit the location? The options are Breakfast, Lunch, Dinner, or Late Night. Select the right answer and press next.

When did You Visit Us?

The next page wants to know when you visited the location. This includes Today, Yesterday, or Other – press next. You will then go to a page that asks to rate your overall experience with this location? The options are as follows:

• Highly satisfied
• Satisfied
• Neither Satisfied or dissatisfied.
• Dissatisfied
• Highly dissatisfied

Press next and the new page asks how satisfied you were with the quality of your meal? The above bullet list includes same options for this page. Select your answer and press next – you will then be asked about the friendliness of your experience? Again, use the bullet list above to enter your answer and press next. The next page wants to know if they got your order right? Simply select yes or no and press next. You will then be asked about the speed of the services. Select the answer you feel best reflects your experience and press next. 

The next page asks how satisfied you were with the cleanliness of the restaurant. Select the best answer and press next to access the next survey. This page wants to know “How likely are you to recommend this Macca's to family or friends?” There will be a 1-10 scale with 10 being Highly Likely. Select the number you feel best reflects your experience and press Submit.

After pressing submit, you can then leave additional comments, recommendations, or suggestions for the restaurant or the McDonald’s brand as a whole. Press submit and you are done.

Top 3 Ways to Secure a Website against Malware Infections

Top 3 Ways to Secure a Website against Malware Infections

Malware infections continue to soar at alarming rates. In fact, the number of malware attacks increased by 43% in 2016. From phishing scams and virus ridden sites to unscrupulous attachments – it is imperative to protect your computer and website against these digital invasions. With so many anti-virus and anti-malware apps available on the market, however, how does one select the right form of defense and security? According to industry experts, there are myriad of ways to protect your sites and blogs against hacking and foreign intrusion. Here are the top 3 suggestions according to leading IT firms and professionals:

Updates and Patches

With over 1 million new strains of malware created each day, all websites are susceptible to attacks and infection. In fact, Google blacklists over 10,000 sites each day due to identified malware intrusions. Malware does not even need to reside on your site in order to be blacklisted. These threats can stem from downloads, uploads, and especially internal and external links. They can also be triggered via faulty or suspicious plugins when enhancing your pages.

With this in mind, make sure your system and plugins are always up to date. It is essential to scan each external app that you want to use on your website as well. Similarly, all site and system updates should be run to ensure optimal functionality and maximum protection against malware and cyber threats. If your site is running on a Content Management System (CMS) such as WordPress, you can easily schedule daily or weekly maintenance. This automatically updates your files and documents, while correlating with your anti-virus programs to root out and address any potential vulnerability.

Scanning Your Websites

With malware attacks on the rise across the world, many viruses go undetected until it’s too late. This results in irreparable harm and damage to systems, along with loss of revenue for countless businesses. In order to combat malware before it gets a foothold on your site, it is important to:

• Utilize website security scanning programs that detect and remove existing malware.
• Set up your site scanning apps to immediately notify you of any threats.
• Create a daily or weekly scanning schedule that removes harmful codes from your pages and/or blogs.

There are several malware alert and removal tools available on the Web for your convenience. These programs are designed to eradicate anything harmful on sites – similar to what virus removal apps do for PCs. Simply review these programs on Google – along with customer testimonials – to make a worthwhile and informed decision.

Strengthening Passwords

In recent years, IT experts have strongly urged webmasters to continuously change their passwords. Sadly, many site owners tend to overlook or ignore this simple yet effective defense technique. Remember, malware is elusive in nature and always looking for multiple platforms to launch attacks. This includes weak passwords, which allow hackers to easily crack your site with repeated login techniques. To prevent these mishaps from occurring, you must:

• Create strong passwords with a mixture of uppercase letters, lowercase letters, and digits or special characters.
• Ensure all passwords are at least 8 characters strong.
• Create secret questions and answers that only you have access to (in case you forget your password).

Strong passwords help protect your most crucial and private data. Frequent changing of passwords also forms a formidable defense against hackers that are looking to invade your websites. If running a commercial site, you should also advise your clients and customers to change their passwords and login information regularly.

Sources:

https://blog.sitelock.com/2015/01/5-ways-to-protect-your-website-from-malware/