5 VoIP Features You May Not Know About

5 VoIP Features You May Not Know About

Since its inception, VoIP services have been utilized by businesses in several industries. From call forwarding to voicemail, these applications offer a range of features for clients. Hosted phone networks have also streamlined and centralized communications for countless companies. However, there are other features that many people do not even know exist. The following information highlights some of the additional benefits of VoIP software.

Faxing Services

With the new digital age, faxing is considered an ancient relic by many businesses. However, for those working in high-tech companies or fast-paced industries – this is simply not the case. In fact, industry experts estimate that over 100 billion faxes are still sent yearly. With this in mind, VoIP applications continue to including faxing as part of its features. The benefits include:

• Computer-based faxing that eliminates the need for using traditional machines.
• Businesses can still connect old fax machines to their VoIP gateways if desired.
• Sending faxes to multiple users without manually typing their numbers.

Security System Integration

With crime continuing to increase at alarming rates, it’s essential for new and existing businesses to protect their investments across the board. In the past, traditional landline phone networks were linked to security and alarm systems. While this is still true today, VoIP can also be integrated with these systems to ensure maximum security for businesses.

Keep in mind, however, that not all hosted networks offer this service. Business owners should speak with local security companies to see if their VoIP platforms are compatible.

Better Telecommuting

While VoIP certainly makes in-office and client communications easier – their services go beyond the cubicle. In fact, one of the most unrecognized advantages of hosted phone services is telecommuting. No truer is this than for employees that require access to documents while on the road – or in remote locations. VoIP improves telecommuting by:

• Eliminating the need to have workers around the office each day.
• Allowing employees to work from home or remote locations on the same VoIP network.
• Increase productivity, performance and flexibility for remote and in-house staff.

Call Analytics Availability

The evolution of technology has made it easier for companies to access analytics. This lets them know how good or poor they are doing in social media and online marketing campaigns. Once the data is analyzed and assessed, businesses can implement new strategies to secure better visibility and growth.

VoIP is no different – especially when it comes to client communications and fulfillment. VoIP analytics, however, go far beyond regular call reporting or connecting customers to extensions. In fact, businesses can check:

• How long clients were on the phone and call-abandon rates.
• Track all incoming and outgoing calls.
• Find prior purchasing information.

This is a good way for companies to know whether they are getting the job done – or not. In addition, they can pinpoint the exact sources that brought customers in. This can include sales calls, promotional videos, business ads and more.

Free Long Distance Calls

Long-distance calling is no longer a cost-sensitive issue for most people. In fact, many folks can call anywhere in the country using their Smartphone and not incur additional costs. The same can also be said for homes that have digital or Internet-based phone services. Sadly, many businesses still have to deal with the ancient relic known as long-distance services. This is especially true for those still using traditional legacy phone systems or outdated services plans.

VoIP services include unlimited long-distance calling for all companies. Whether for domestic or international calls, businesses will never incur additional costs.